Business of Tech: Daily 10-Minute IT Services Insights
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Business of Tech: Daily 10-Minute IT Services Insights
In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis...
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1873 ክፍሎች
AI Adoption Outpaces Trust, Microsoft Sets NTLM Deadline, Right to Repair Expands
The episode centers on the expanding adoption of artificial intelligence (AI) tools among workers alongside a notable decline in confidence. According...
Small Business Optimism, Trillion-Dollar IT Services Projections, and Unmanaged AI Agent Risks
The episode centers on the structural shift in managed services driven by the adoption of autonomous AI agents and the resulting accountability challe...
Mike Riggs Joins Empath: Moving from Founder-Led Vision to Formal Product Governance
The appointment of Mike Riggs as Chief Product Officer at Empath signifies the company's transition from founder-led intuition to formalized product g...
Navigating AI Adoption and Governance for Small Businesses: Interview with David Espindola
The episode centers on practical approaches for Managed Service Providers (MSPs) and IT leaders assessing artificial intelligence (AI) adoption, with...
MSP Rollups, AI Investment, and Industry Consolidation Trends With Rich Freeman and Jessica Davis
The current wave of managed service provider (MSP) consolidation and rollups is being distinguished by the integration of advanced artificial intellig...
Moltbot’s Security Flaws, Apple’s Supply Challenges, and Windows 11 Trust Issues Analyzed
The emergence of Moltbot, an open source AI agent designed to operate across various messaging platforms and automate tasks through local device execu...
France Moves to Digital Sovereignty, South Korea's AI Law Challenges, and Microsoft Earnings Signal AI Dependence
France’s decision to discontinue American collaboration platforms such as Zoom and Microsoft Teams for government use—replacing them with the domestic...
Channel Spending Tops $4 Trillion as MSPs Face Integration and AI Accountability Risks
Global channel sales in IT are projected to exceed $4 trillion this year, with two-thirds of total spending driven by partner-led deals, according to...
AI Adoption Stalls Among Workers While Leadership Advances and Organizational Risk Grows
AI adoption within organizations is increasingly polarized, with Gallup data cited showing that while 77% of technology professionals use AI at work,...
Global Managed Services Slowdown and Distributor Growth Highlight Shifting IT Service Models
Global managed services contracts are experiencing reduced momentum as buyers display notable hesitation to commit to long-term agreements during a pe...
AI for MSPs: Workflow Automation & Security
This Business of Tech episode delves into the critical alignment of technology with how people work, emphasizing the strategic advantage for businesse...
MSP Mergers and Acquisitions: Private Equity, AI’s Role, and Owner Decisions With Abraham Garver
The episode centers on structural changes in the Managed Service Provider (MSP) mergers and acquisitions (M&A) landscape, with a focus on the increase...
Why AI ROI Is Elusive: Model Drift, Personal Data Use, and Workflow Liabilities
Anthropic’s disclosure of model drift within its Claude AI system highlights growing risks surrounding governance and ongoing alignment of artificial...
Authority Challenges for MSPs: Deepfake Risks, AI Security Shifts, and Vendor Accountability
Escalating distrust in identity systems and misuse of AI are forcing a shift in security accountability for small and midsize businesses. Recent analy...
PC Rebounds, AI Surges, MSPs Expand, Guard's Rae, OpenAI Focuses
PC spending has seen a significant rebound, with Gartner reporting a 9.3% rise in worldwide PC shipments in late 2025, primarily driven by corporate I...
1. AI Ads, Automation Risks & VR Exits: The Business of Tech
OpenAI is introducing advertisements into ChatGPT for free and ChatGPT Go users, aiming to fund artificial general intelligence development. These ads...
MSP Cybersecurity: Psychology vs. Traditional Training with Craig Taylor
The discussion highlights the limitations of traditional cybersecurity training methods, emphasizing that a psychology-informed approach with positive...
AI Risk for MSPs: Governance & Liability in Managed Services
The discussion centers on the rapidly evolving landscape of AI adoption within businesses, highlighting a significant gap between individual user expe...
MSP AI Governance and Platform Risk as Apple, Google, and Pax8 Shift Control
Apple has introduced Creator Studio, a subscription-based suite that embeds AI-assisted features directly into familiar productivity and creative tool...
AI for MSPs: Skills Obsolescence, Rising Cloud Power Costs, and Vendor Consolidation
This episode examines why growing concern over AI-driven skills obsolescence is less about workforce displacement and more about authority, accountabi...
AI Governance for MSPs as Copilot Control and Platform Automation Expand
Rising workplace use of artificial intelligence is outpacing organizational governance, according to data from Microsoft and Gallup. Microsoft reports...
MSP AI Automation Shifts Risk, Pricing, and Operational Responsibility
Slowing U.S. job growth alongside rising labor productivity highlights how organizations are replacing hiring with automation and AI-driven systems. G...
AI for MSPs: Transforming Procurement Processes with Autonomous Sourcing Solutions
Procurement is experiencing a significant shift as organizations increasingly adopt automation and artificial intelligence (AI) to enhance sourcing, p...
AI for MSPs: How Automation is Reshaping IT Service Provider Roles and Client Expectations
The recent acquisition of Small Biz Thoughts and IT Service Provider University by MSP Radio marks a significant shift in the landscape of resources a...
AI for MSPs: Navigating Automation, Accountability, and Governance Challenges
Intel has launched its Core Ultra Series 3 central processing units, utilizing its new 18A process technology, which aims to enhance performance and e...
AI for MSPs: Google and OpenAI's New Tools Raise Trust and Liability Concerns
Google has introduced an AI-powered inbox view for Gmail, designed to enhance user experience by transforming the traditional email interface into a p...
MSP Cybersecurity: Microsoft Teams Enhances Security Features for Managed Service Providers
Microsoft has announced significant changes to its Teams platform, set to take effect on January 12, 2026. The platform will automatically enhance mes...
MSP AI Risk Management as Shadow AI Adoption Reshapes Trust and Automation
Artificial intelligence adoption is accelerating without formal ownership as employees, customers, and patients integrate AI tools into daily decision...
MSP Hiring Challenges: Navigating Labor Shortages and AI Impact on Workforce Strategy
The U.S. economy demonstrated robust growth in the third quarter of 2025, with a gross domestic product (GDP) increase of 4.3%, according to the Comme...
AI for MSPs: Transforming Business Processes and Driving Measurable Outcomes
Managed Service Providers (MSPs) are encouraged to shift their focus from traditional infrastructure management to becoming Managed Intelligence Provi...
AI for MSPs: Enhancing Service Desk Automation with Human-in-the-Loop Strategies
The conversation centers on the evolving role of automation in Managed Service Providers (MSPs), particularly the implementation of human-in-the-loop...
MSP Cybersecurity: Exploring Digital Identity and Misinformation in Tech Thrillers with Robbie Bach
Robbie Bach, former president of Microsoft's Entertainment and Devices Division, discusses his transition from technology executive to author of polit...
MSP Compliance Strategies for Government Contracts and AI Integration with Laith Pahlawan
Laith Palhawan, CEO and founder of OrangeCrew, has successfully transitioned his managed IT services company into the public sector by becoming GSA ce...
MSP Automation Strategies: How to Scale Without Relying on Human Labor in 2026
The episode reviews the outcomes of predictions made for 2025, highlighting the evolving role of automation and AI in Managed Service Providers (MSPs)...
AI for MSPs: Automating Customer Service and Enhancing Nonprofit IT Solutions
Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for cl...
MSP Profitability Trends: Understanding Revenue Growth and Labor Costs in 2025
The episode features a discussion on the current state of profitability and revenue growth within the Managed Service Provider (MSP) industry, highlig...
MSP Cybersecurity: Navigating AI Accountability and Job Market Shifts in 2025
Conflicting jobs data indicates a complex economic landscape for IT service providers, as the unemployment rate in the tech sector has risen to 4% wit...
AI for MSPs: Navigating Control and Accountability in Automated Services
Thrive, a global technology outsourcing provider, is pursuing a $1 billion market position by the end of 2029, following significant revenue growth an...
Ransomware Shifts to Hypervisors as AI Risk, Regulation, and Vendor Accountability Collide
Ransomware payments have decreased by 33%, dropping from approximately $1.1 billion in 2023 to $734 million in 2024, according to a report from the Fi...
AI for MSPs: Navigating Governance, Quality Control, and New Procurement Guidelines
Analyst firm Forrester has projected that AI-native cloud solutions could generate $20 billion in revenue by 2026, significantly reshaping enterprise...