10 Minutes to Better Patient Communication
የቻናል ዝርዝሮች
10 Minutes to Better Patient Communication
This podcast gives health professionals tools and information to improve patient communication and education. Today, with your next patient or client. I take a communication or education issue that professionals have raised, dig into it with some research, then give you a strategy you can use in you...
የቅርብ ጊዜ ክፍሎች
212 ክፍሎች
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov’s Clinical Trials Information (Part 2)
In Part 2 of my interview with Lakshmi Grama, we find out what happened when the NCI team involved people affected by cancer in naming a new part of t...
Lakshmi Grama on how people affected by cancer helped shape Cancer.gov's Clinical Trials Information (Part 1)
Today I get to talk with Lakshmi Grama, former Associate Director for Dissemination and Digital Communications at the National Cancer Institute. She s...
Two episodes, Top 5%, and a lot to process
We didn’t expect this. You might not have either. Turns out, trust is resonating. Our last two episodes both landed in the Top 5% of downloads of all...
Dr. Renata Schiavo on the science of trust, Part 2
In Part 2 of our conversation, Dr. Renata Schiavo digs into the science of trust and explains what her research has found about the dimensions of trus...
Dr. Renata Schiavo on the science of trust, Part 1
Dr. Renata Schiavo, Editor-In-Chief of the Journal of Communication in Healthcare, shares her research into trust and trustworthiness. I'm so glad to...
Reflecting on trust and trustworthiness
Is trust and communication on your mind? Here’s two things you can do today to strengthen trust in your own communication. A major concern for public...
Dr. Ayo Olagoke on using AI in health communication
Solving complex problems with limited time is the daily reality for many of us. Today, Dr. Ayo Olagoke joins us to explore how AI can make that a litt...
6 ChatGPT prompts for patient communication
Quick ways to up your game in patient communication. I’ve done the prompt design work for you! Have you been using chat GPT? Yeah, me too. So in today...
Joel Helbling on building strong teams through feedback
My guest today is Joel Helbling from Test Double, a fully remote software consultancy. While Joel doesn't work in the health sector, I hope you find h...
Inspiration for communicating across difference
Communicating across our differences is difficult, but necessary, in today’s highly polarized environment. I share real life examples, and advice from...
“We’re collaborators, but we want to win.” Managing competition in collaborations
Competition and collaboration are sometimes thought of as opposites. I’ll share one thing people can do to help collaborations go better even when the...
Dr. Saria Saccocio shares 2 steps to find your way out of chaos
Today’s chaotic environment can leave us feeling unmoored and lost. Dr. Saria Saccocio explains 2 steps she’s using these days to manage the chaos, an...
Joe Liebel on Emotional Intelligence and workplace communication
It’s our 200th episode! Today you’ll hear a familiar voice tell a story about how emotional intelligence helped communication in the workplace. Today’...
Dr. Renata Schiavo on community-driven approaches to communication
Dr. Schiavo shares powerful stories about communication’s role in community engagement and pursuing health equity. We’re shining a light on public hea...
Does your workflow need work? Make this your first step
Hear the story of a complicated workflow improvement case, and learn what you can do to help your own workflow…flow more smoothly. Is something in you...
Don’t make these 7 Quality Improvement mistakes
Learn about 7 common QI trip hazards, and how you can avoid them. Now, I don’t typically start conversations with negatives, but sometimes when I talk...
4 stories to tell in an interview
Interviews or evaluations are tough, but storytelling helps. Here’s how to use the SWOT matrix to help you prepare 4 stories you can use to answer com...
One lesson our phones can teach us about communication
A close look at some of the ways we use our phones to communicate can teach us how to improve our communication in general. Need a break from the news...
“If communication isn’t part of your quality improvement, it should be.”
Learn 20 different ways communication can help in QI. In 10 minutes! Whether you’re in healthcare, public health, industry, or academia, quality impro...
Handling interpersonal conflict
Conflict happens. Learn the 4 parts of any conflict, and some questions and phrases you can use to help you handle interpersonal conflict in communica...
Why focus on communication?
We start the year by grounding ourselves. Why are we here? What are we doing? Why are we doing it this way? And I give one suggestion to guide your wo...
The Top 5 Episodes of 2024
Year end countdown time! Here’s our Top 5 Most Popular Episodes from 2024, as determined by you! Here we are! It’s the end of the year, and what I get...
A quick exercise to help your shared decision-making
Improve your shared decision-making (SDM), no matter how you do it. Just like it says on the label, today’s episode is a quick exercise to help you im...
How to make meetings more inclusive
Here’s three questions to help you look analytically at some communication patterns in your organization’s meetings. When meetings can value and accom...
“You want that patient to be a partner.” Dr. Paul Ranelli on patient communication
Whether you’re a patient or a health care worker, learn how to encourage partnership through communication, thanks to Pharmacist Dr. Paul Ranelli. Thi...
How health literacy can help your patient relationships
It’s our show’s 7th anniversary! Hear a story about a literacy trailblazer, and learn 3 steps you can take to improve patient relationships. It’s our...
Jessica Halem on communicating with LGBTQ+ patients Part 2
In Part 2 of my interview with Jessica Halem, MBA, Jessica shares useful phrases and encouragement for the next time you’re speaking with LGBTQ+ patie...
Jessica Halem on communicating with LGBTQ+ patients Part 1
I get to talk–and laugh, a lot–with Jessica Halem, MBA. We discuss communication with LGBTQ+ patients, improv, and her fancy article in the New Englan...
4 ways to refresh your ‘get vaxxed’ message for the fall COVID season
Fall fashion is the best fashion. But there’s another seasonal trend none of us wants to participate in. COVID was in the news again, as the fall tran...
“What are we doing to be trustworthy?”
Tips on what not to say when you’re thinking about trust. Trust in health care and public health captured a lot of attention during the pandemic, and...
How do we sustain equity work over the long term?
Organizations are considering how they can sustain equity work over the long term. I’m excited about today’s episode because it’s the 7th Anniversary...
Finally, an episode about listening
It’s our long-overdue episode devoted to listening. I read from Professor Katherine Schultz’s book on listening, and we do a quick exercise to help yo...
Amanpreet Kaur on managing impostor syndrome as a health professional
Medical Librarian Amanpreet Kaur talks about having imposter syndrome, what it feels like to be “in a rabbit hole of learning,” and how she’s leaning...
Being more patient-centered in your patient education
Want to be more patient-centered in your patient education? Hear about one common challenge to patient-centeredness, and how to handle it. I recently...
“How do I talk to you?” Three ways to strengthen your patient communication
A nurse educator shared a question that was on her students’ minds as they approached patients: “How do I talk to you?” Learn three ways to improve yo...
How reflective practice can help you improve your communication
Learn how reflective practice can help you improve your communication. Hear six examples of reflective practice on patient communication, along with s...
Dr. Ashley Love on communication about mental health in AANHPI communities
Dr. Ashley Love returns to the show to talk about her experiences with mental health and communication in AANHPI communities. She shares powerful stor...
Dr. Jonas Attilus on the benefits of taking a learner’s role during patient interactions
Psychiatry Resident Dr. Jonas Attilus returns to the show to tell us why and how he takes the role of a learner during his interactions with patients,...
Reflecting on the connections between health disparities and communication
National Minority Health Month is an opportunity to reflect on the connections between health disparities and communication. It’s essential to lean on...
Previewing a free maternal health course from OMH
I preview a free maternal health course from the Office of Minority Health, and give you tips on how to get the most out of this great resource. April...